Privacy Policy

United Flexo Supplies is an industrial supply business providing products and solutions to customers across the North East and beyond.

If you have any questions about this Privacy Policy or how we use your personal information, please contact us using the details below.

When you contact us through this website, we may collect information including:

• your name
• company name
• email address
• telephone number
• details contained within your enquiry
• any other information you choose to provide to us

We may also collect limited technical information relating to your visit to the website, such as your browser type, device information and website usage information where appropriate analytics tools are used.

We may use your personal information to:

• respond to enquiries
• provide quotations or product information
• communicate with you about products or services you have asked about
• manage our relationship with customers and prospective customers
• improve our website and services
• maintain the security and operation of our website
• comply with legal or regulatory obligations

We will not sell your personal information to third parties.

Depending on the circumstances, we may process your personal information because:

• it is necessary to respond to your request or take steps before entering into a contract with you;
• it is necessary for the performance of a contract;
• we have a legitimate business interest in responding to enquiries, supporting customers and developing our business; or
• we are required to do so by law.

Where we rely on consent for a particular use of your information, you may withdraw that consent at any time.

We may share personal information with trusted service providers who support the operation of our business or website, such as:

• website hosting providers
• email providers
• IT and technical support providers
• customer relationship management systems
• analytics providers, where used

We only share information where reasonably necessary and expect service providers handling personal information on our behalf to protect it appropriately.

We may also disclose information where required by law or where necessary to protect our legal rights.

We keep personal information only for as long as reasonably necessary for the purpose for which it was collected, including responding to enquiries, maintaining business records and meeting legal or regulatory obligations.

The appropriate retention period may vary depending on the nature of the information and our relationship with you.

Our website may use cookies or similar technologies to support essential website functionality and, where applicable, understand how visitors use the website.

Strictly necessary cookies may be used without consent where they are required for the website to function.

Where non-essential cookies are used, such as analytics or marketing cookies, we will provide appropriate information and obtain consent where required.

You can also control cookies through your browser settings.

We take reasonable technical and organisational measures to protect personal information against loss, misuse, unauthorised access, alteration or disclosure.

However, no internet-based system can be guaranteed to be completely secure.

Under UK data protection law, you may have rights in relation to your personal information, including the right to:

• request access to the personal information we hold about you;
• ask us to correct inaccurate or incomplete information;
• ask us to delete your information in certain circumstances;
• ask us to restrict how your information is used;
• object to certain uses of your information;
• request the transfer of your information in certain circumstances; and
• withdraw consent where we rely on consent.

These rights are subject to certain legal conditions and exemptions.

To exercise any of these rights, please contact us using the details above.

If you have concerns about how we use your personal information, please contact us first so that we can try to resolve the issue.

You also have the right to complain to the Information Commissioner's Office, the UK regulator for data protection.

We may update this Privacy Policy from time to time to reflect changes to our website, services or legal obligations.

The latest version will always be available on this website.